Frequently Asked Questions

Choose your piece, select the colour and quantity, and click Add to Cart. Open your cart and pay securely with PayPal or a debit/credit card through PayPal. You do not need a PayPal account to pay by card.

We accept PayPal and all major debit and credit cards (Visa, Mastercard, American Express and more) through PayPal's secure checkout. Prices are in US dollars.

Yes. Payments are handled by PayPal on its secure pages. We never see or store your card details.

Email support@najeefa.com as soon as possible. Orders are packed within 1–2 business days, so changes are only possible before your order ships.

Yes. Look for the gold bar at the top of the website for current codes, and the 🎁 bundle offers on product pages. Bundle discounts are added automatically in your cart.

We ship from Jaipur, India to the United States, Canada, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Australia, New Zealand, Singapore and Malaysia.

Shipping is free on every order, with tracking.

Orders are packed and dispatched within 1–2 business days. International delivery usually takes 7–15 business days after dispatch, depending on your country and customs.

Yes. As soon as your order ships we send your tracking number by email so you can follow your parcel.

Import duties and taxes, if any, are set by your country and are paid by the customer when the parcel arrives. They are not included in our prices or shipping.

All sales are final, so we do not accept returns or exchanges for change of mind. Please check the photos, colours and sizes before ordering.

Email support@najeefa.com within 48 hours of delivery with your order number and clear photos or an unboxing video. We will send a replacement or a refund for that item.

No. Najeefa is fashion jewelry made with AD (American Diamond), CZ (cubic zirconia) and crystal stones. Names like ruby red or emerald green describe the colour of the stone, not a precious gemstone.

Keep it away from water, perfume, lotion and hairspray. Put your jewelry on last and take it off first. Wipe it with a soft, dry cloth after wearing and store each piece separately in a dry pouch or box.

Every product page shows the length, width and stone sizes in centimetres and inches. Many bracelets and rings are adjustable – this is mentioned on the product page.